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Eligibility: ITI/Dilploma, 17 years & above
Duration: 3 months
The Automotive Service Advisor course trains the trainee for service core process, customercomplaint handling, service KPI’s, customer satisfaction surveys, telephone etiquettes, emailcommunication, body language , personal grooming, service marketing.
Along with this it also makes the trainee conversant with basics of automobiles, warrantypolicy & procedures, diagnostic check sheet, repeat repair reduction, brand & productorientation. Dealer visits for exposure after skill training arranged by Volkswagen.